JRT SHOP

Returns & Refunds

We want you to be happy with your JRT purchase. If you are a consumer in the European Union, you generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to the legal exceptions that apply to your order.

How to request a return

Before sending anything back, please contact info@jrtsolutions.eu with your order number and the item you wish to return. We will provide the appropriate return instructions for your order.

Condition of returned items

Unless a statutory exception applies, items should be returned within the applicable return period, unused and in a condition that allows them to be resold, with original tags and packaging where reasonably possible. Please handle products only as much as necessary to inspect their nature, characteristics and functioning.

Defective, damaged or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible at info@jrtsolutions.eu and include photographs where useful. We will work with you to resolve the issue in accordance with applicable consumer law.

Refunds

Approved refunds are normally made using the original payment method. Refund timing can depend on the payment provider and, where applicable, the return of the goods or evidence that they have been sent back.

Return shipping

Where you exercise a statutory right of withdrawal, the allocation of return shipping costs will be handled in accordance with applicable law and the information provided with your order. If the item is defective or incorrect, please contact us before returning it so we can provide the correct instructions.